English  French 

Terms and condition

 

 

Return policy

Please note that before making a refund or exchange, Customer Service will ensure that the stated conditions are met:

1. Only one return shipment is allowed per order. Please check your entire order before sending us a return and having the invoice or proof of purchase. The return costs of the product in question are the responsibility of the customer.

2. If the product is damaged after receipt of your package, you have a period of seven (7) days after receipt of the package, to report it to the customer service and following the approval of return you will be able to proceed to an exchange or a refund.

3. If the product is not damaged and is consumed less than 85%, you have a period of fourteen (14) days after receipt of the package, to report it to customer service and proceed to a exchange or refund with your authorization number. If fourteen (14) days have elapsed since the receipt of your package, please note that we no longer accept returns.

CONSUMER SERVICE

For any question or comment, you can communicate with a customer service representative from info@bioecocanada.com   Terms of Service (terms of sale) LEGAL WARRANTY The Quebec Civil Code and the Consumer Protection Act provide for legal guarantees relating in particular to the use of goods sold. These legal warranties also apply to this sale. This warranty can not under any circumstances reduce or eliminate the manufacturer's legal warranty where this exists.

USE & COMMUNICATIONS OF PERSONAL INFORMATION

The Buyer is informed that information concerning him, provided in the framework of this sale or subsequently may be used by the Seller for the purposes of promoting or marketing the goods and services offered by the Seller. Only the duly authorized employees and representatives of the seller (anyone who opens for sale or marketing of the products and services for the seller) may have access to your file in the strict performance of their duties. The buyer has the right to access his personal information contained in his file. If the buyer wishes to have access to the information contained in his file, request a correction, a cancellation of the file held by the seller or that his name is removed from the list of customers of the seller or make a complaint or a request for investigation, he must write to the mail address of the service to the customer either info@bioecocanada.com

POTENTIAL DISPUTES

In case of difficulties in the application of the present, the buyer has the possibility, before any legal action, to seek an amicable solution, especially with any advisor of his choice. SALES TAXES Buyer agrees to pay the Seller the taxes payable in respect of any item being ordered.

Limitation of liability

BIOECO CANADA, its related companies, its officers, employees, representatives or agents will in no way be held liable for any damage directly or indirectly related to the use of bioecocanada.com, including loss of data or profit from the use of the elements of shakticosmetics.com or the inability to use these elements. In the event that BIOECO CANADA's liability to you could be withheld, it will be limited to an equivalent amount of money. at the price you paid for the returned products. Notwithstanding the foregoing, nothing in this section shall have the effect of limiting any right you may have as a consumer under any of the public policy laws that may be applicable in your case.